Frequently Asked Questions

WHERE IS MY ORDER?

Once your order has been placed, our team work hard to ensure it gets to you as soon as possible. When your order has been dispatched, you will receive a confirmation email with your tracking number and expected delivery date. You can track the progress of order here; https://apc-overnight.com/receiving-a-parcel/tracking/ If you have any issues with your order, please contact our Customer Service team on [email protected]

I WAS NOT IN WHEN MY DELIVERY WAS ATTEMPTED, WHAT DO I NEED TO DO?

If your delivery has been attempted, then a card should have been left by the courier with further instructions. You will need to contact your local APC depot with your consignment number. They will then re-arrange another delivery for you, free of charge. You can find your local APC depot here; https://apc-overnight.com/contact/depot-finder

CAN I MAKE CHANGES TO MY ORDER?

To ensure you receive your order as soon as possible, we start working on it straight away. This means we are unable to make any changes to an order once it's been placed!

CAN MEN AND WOMEN USE JST NUTRITION PRODUCTS?

Absolutely, all our products can be used by both men and women.

DO YOU SHIP INTERNATIONALLY?

Yes, we do ship worldwide. Shipping charges for individual orders are specified during checkout.

DO YOU HAVE ANY TRAINING PLANS / DIET PLANS AVAILABLE?

No, unfortunately we do not offer training or diet plans / advice.

ARE YOUR PRODUCTS SUITABLE PEOPLE SERVING IN THE ARMED FORCES?

Yes, our products are suitable for individuals serving in the Armed Forces.

ARE YOUR PRODUCTS SUITABLE FOR PROFESSIONAL ATHLETES?

Yes, our products are suitable for professional athletes and anyone who has IOC testing.

HOW DO I FIND OUT WHEN A PRODUCT IS BACK IN STOCK?

We aim to replace any out of stock products as soon as possible. We recommend following us on social media to be kept up to date with product availability.

DO YOU HAVE AN INFLUENCER PROGRAMME / CAN I BECOME AN AMBASSADOR?

At JST Nutrition we love working with influencers and Ambassadors. If you are interested in working with us, please email [email protected] with the subject “Influencer”. In your email please include why you want to be an Influencer for JST Nutrition, links to your social media channels including the number of followers you have and finally attach a photo of yourself. Due to the high interest in our influencer programme, we only work with individuals who have over 20,000 followers per social media channel.

CAN YOU SPONSOR ME, MY TEAM AND/ OR MY EVENT?

Unfortunately, we already have our sponsorship opportunities filled for 2017.

CAN YOU DONATE TO MY CHARITY EVENT?

At JST Nutrition we love supporting charities, however due to the high number of requests we receive, we now choose 2 charities partners to work with each year. These are now filled for 2017 but please do keep an eye on our social media channels for next year’s applications.